What’s new: Microsoft is investigating an ongoing Exchange Online outage affecting customers in North America, preventing access to emails and other services. The issue began over six hours ago, causing server connection problems for users attempting to log in to their accounts, including Teams, Outlook, and Hotmail. Microsoft is analyzing telemetry data and has implemented configuration changes to mitigate the impact.
Who’s affected
Customers in North America and South America are experiencing issues with Exchange Online services, including email access and connectivity to Teams and Outlook.
What to do
- Monitor the Microsoft 365 Status page for updates on the outage and recovery efforts.
- Inform users about potential access issues and advise them to check for updates from Microsoft.
- Prepare for possible service disruptions and plan for alternative communication methods if necessary.
